Returns and refunds

Last updated: 13 October 2026

When you can return

Tell us within 7 days of delivery if your item is:

• damaged or broken when it arrived,
• defective or not working as described, or
• not the item you ordered.

How to ask

Contact us at [CONTACT PHONE] or [CONTACT EMAIL] with your order number (it starts with NN-) and a photo or short video of the item and the package. An unboxing video helps us sort it out fastest.

What happens next

• We arrange a pickup, or tell you how to send it back.
• Once the return is checked, we send a replacement or refund you.
• Refunds are paid by UPI or bank transfer within 7 working days of the return being checked, because you paid in cash.

What we can't take back

Items that have been used, washed or damaged after delivery, unless they were faulty to begin with.